Terms and Conditions
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Terms of use

The document terms of use (TOU) is a legal agreement between the client i.e the end user and TrixAim Services Pvt. Ltd. TrixAim is the sole owner of all the intellectual property rights in the cloud-based inventory platform Shiptrix. It has been described in TOU on which RB Web Tel offers access to the platform and the services provided to all the end users.

Read the TOU carefully. Acceptance of this TOU and use of our platform signifies the acceptance of TOU available at www.shiptrix.in privacy policy as well as other policies. The agreement will be bound to the end user. It is the sole discretion of Trix Aim Services Pvt. Ltd. to modify any of TOU. This shall be informed to the end user. It is binding on the client to accept the revised TOU if Shiptrix is accessed frequently, non-acceptance of the terms may lead to denial of access to Shiptrix.

Following are the TOU on which the end user is allowed to access Shiptrix:


In order to access the platform Shiptrix it is necessary to register and maintain an account with Shiptrix. All the details have to be furnished like name, email and other details as required. This information should be kept updated at all times.

It is the responsibility of the client to maintain the security and confidentiality of the password. Trix Aim Services Pvt. Ltd. will not be responsible for any loss of Id, password or any confidential information. However, the client will be responsible for the losses incurred to Trix Aim Services Pvt. Ltd. due to any sort of unauthorized use.

Do’s and Don’ts

  • The account can be created on behalf of a firm or in individual capacity. The person should be of 18 years or above so as to enter into a valid and binding contract.
  • No false or personal information should be provided to Trix Aim Services Pvt. Ltd.
  • It is the responsibility of the client to complete the information of the account and up-to-date at all times.
  • Password should not be shared with anyone nor should anyone’s account should be used.
  • The services by our platform Shiptrix can only be accessed by completing the required registration process.
  • At Shiptrix we ensure that nobody’s confidential information be shared to anyone.

In case it is found by the client that the account is accessed by any unauthorized person the same should be reported to Shiptrix immediately.

To ensure high quality service of all types every client is required to furnish all the information to Shiptrix; so that the agents could contact the clients to redress their complaints.

Scope of Services

Shiptrix grants the clients a specific, non-exclusive, non-transferrable and limited access to use the platform via the internet. In this way the clients can use the Platform via the Internet, and avail the services provided by Shiptrix. Shiptrix has the right to make changes in the service conditions and functionality from time to time.

Shiptrix has the rights to grant the clients license to use the platform. It is the sole right of Shiptrix to reserve all rights in its name, trademark, copyright and intellectual property.

This platform can be used to store and print the data. However, the clients should not provide any access to their account to any third party vendors.

All server management and maintenance services shall be provided by Shiptrix and no additional charges will be levied for the same. No guarantee is given by Shiptrix for the availability of the platform at all times. Though Shiptrix will make all possible efforts to make the services available to its clients however the quality and availability of the Internet, data and cellular networks may affect the services rendered by Shiptrix. Shiptrix will try to restore access to the platform and services on a best and commercially viable basis.

Use of Services

No customization is provided by Shiptrix. The services provided by the platform should solely be used by the client only for whom the services are bought. The client should not sublicense or resell the services provided for the use or benefit of any other organization or enterprise.

Any illegal, misleading, defamatory material or any such content that may lead to violation of privacy of the third party is strictly prohibited to be uploaded on the platform. In case of any breach of agreement Shiptrix reserves the right to terminate the agreement and prohibit access to the platform without any prior notice.

This platform allows the client to upload data/ content to it. This uploaded data will be the client’s sole property. The client would be liable for legality, reliability, integrity, accuracy and copyright permissions of the data. Shiptrix will use reasonable security measures to protect the client’s data against unauthorized disclosure or use. But no guarantee is given by the Shiptrix regarding the security of the data. If the data is lost Shiptrix will try to recover it. The client should agree that they are entering into this agreement in full knowledge of these terms.

The client shouldn’t alter, resell or sublicense the Platform or the services to any third party, neither they should interfere with any of the security-related features or any digital rights management mechanisms of Shiptrix. The client should not use the Platform to make or have a product with similar features and graphics or copy its features, functions or graphics.

Shiptrix is an intermediary as defined under the Information Technology Act, 2000. It does not control or monitor any data or content uploaded by the client on the platform. The client agrees not to use or encourage, or permit others to store, modify, update, upload or share any information that:

  • Belongs to the other person.
  • Is harmful, misleading, defamatory, obscene, pornographic, or invasive to any other’s property.
  • Encourages money laundering or gambling, or invasive of other’s personal property or otherwise objectionable.
  • Infringes copyright, trademark, or any other proprietary rights.
  • Violates any law for the time being in force.
  • Threatens the unity and sovereignty of India or friendly relations with the other countries.
  • Try to access any data that the client does not have any right to access, store, and use or make available to third parties.

Shiptrix has the right to or terminate client’s access to their Account if they cause any disruption or harm to the Shiptrix infrastructure or to any third parties, or violate the provisions of the Information Technology Act, 2000, any applicable privacy laws or any of the applicable laws. The client hereby agrees to comply by all the terms and conditions mentioned above.


This is a paid version of the Platform. Shiptrix works on a prepaid or recharge model where the client may choose from the paid or recharge options (“Fees”) by going to the billing section of their Shiptrix account.

The fee is exclusive of all applicable taxes. It can be paid by any of the payment options available by Shiptrix.

The Fees shall be exclusive of all applicable taxes. The fees can be paid by any of the payment options made available by Ecomatrix including, credit card, debit card, net banking or cheque. All payments are final and non-refundable. The client is not entitled to any cancellation or cooling off period after opting for the paid Services.

All advance paid is non-refundable and initial upgrade amount paid will have validity of 30 days. If customer is unable to go live and start-processing orders in specified period, his account will be disabled and upgrade fees will be adjusted.

The services are provided to the client via the internet and data and cellular networks. All relevant internet and network or data charges, etc., applicable for the client’s use of the internet and the data shall apply. These charges will be extra to the fees while accessing the platform.


Shiptrix provides services on an ‘as-is’ and ‘with all faults and risks’ basis. Shiptrix does not warrant, expressively or by implication, the accuracy and reliability of the platform. Shiptrix disclaims all warranties whether expressed or implied, including those of merchantability, fitness of a particular purpose or the safety or security of the data stored on the platform by the client. Shiptrix does not represent or warrant that platform will result in compliance, fulfillment or conformity with the laws, regulations, requirements or guidelines of any government or governmental agency.

Limitation of Liability

The entire risk of using the platform and services is assumed by the client. Shiptrix will not be liable to any special, incidental, indirect, punitive or consequential damages for loss of business profits, interruption, loss of data or information due to bug or virus or any other technical malfunctioning.

Notice and Takedown Mechanism

The content uploaded by the client may be available on the e-commerce websites as chosen by the client. Any objectionable content will be taken down.

In case the client wants to cancel their registration the same could be done by sending a mail to Shiptrix. However, in case the client wants to get the services restored the previously uploaded data may not be retrieved later on. There is no refund policy in case the account is closed before the stipulated time.

Governing Law

All the disputes are subject to Ludhiana jurisdiction.

Force Majeure

Shiptrix does not have any liability in case of occurrence of any unforeseen events, including non-availability of any portion of the platform, war, act of God like floods, earthquakes, etc.